·  Project Management

·  MS Project                           

·  MS Outlook

·  MS Office Suite 2007 and 2010

·  Seibel

·  ASR/LSR provisioning

·  LNP provisioning

·  Network Planning

·  Granite software

·  Dark fiber

·  Metro Ethernet

·  MPLS

·  VoIP

·  Share Point

 

Professional History

 

Birch (formerly Cbeyond)

7/2001 – 11/2014

Project Manager

·  Responsible for accepting orders, verifying accuracy and completeness, entering completed packages into OSS systems and ordering additional services as required.

·  Responsible for project management ownership of the order throughout the    project lifecycle and resolving any issues regarding the project.

·  Partner with project team members to ensure smooth execution and activation. 

·  Ensure stakeholder expectations are set accordingly throughout the order lifecycle.

·  Initiate, monitor and control IXC, CLEC and internal Birch (Cbeyond) departments. 

·  Coordinate activation of services with customer as well as internal/external stakeholders and project team.

·  Provide ongoing status to stakeholders.  Inform Sales Support Manager in an expeditious manner, any unresolved issues impacting the customer’s installation.

·  Assist sales support manager with weekly project status meetings. 

 

 

Circuit Design Engineer

·  Manage all daily activities related to customer circuit (loop) ASRs and LSRs, which   includes: initiation, planning, executing, monitoring and controlling order progress, responding to order rejects or troubles, and identifying, escalating and resolving jeopardy situations.

·  Communicate effectively with project team and upper management on circuit statuses.

·  Refer out, dispatch and coordinate with ILECs and field techs as required to drive    resolution of defective circuits and/or installations.

·  Participate in the proactive monitoring of deliverables and preinstalled circuits to          isolate trouble and drive resolution.

·  Responsible for accepting deliverables.

 

LNP Provisioner

·  Create SOA subscriptions for customers who are porting numbers to Birch (Cbeyond).

·  Perform data validation and entry as required for executing voice/data service orders.

·  Develop liaison relationships with ILEC and other provider personnel to streamline order processing.

·  Proactively manage the delivery of service to end-customers by monitoring and controlling order progress and identifying, escalating and resolving jeopardy orders.

·  Participate in initiation of business processes and information flow requirements.

 

 

WorldCom

10/2000 – 5/2001

Provisioner/Circuit Designer - Supervisor

·  Supervised 18 provisioners regarding ordering and processing requests for network connectivity.

·  Performed LEC coordination/circuit design tracking and monitoring DS0, DS1 and DS3 orders from order entry to installation.

·  Coordinate design information and negotiate due dates with all outside vendors.

·  Validate off net firm order confirmations and design layout reports for date commitment and design accuracy.

 

 

 

 

 

 

 

 

 

LightNetworks

5/2000 – 8/2000

Team Lead/Sr. Project Coordinator

·  Lead a team of 7 project coordinators to meet company goals for install intervals.

·  Project managed customer orders through provisioning, installation and billing components of the process.

·  Responsible for all vendor coordination with customer.

·  Drive quality initiative for the provisioners, billing group and field technicians to focus on exceeding the customer’s expectations.

 

Education

Alabama State University, Montgomery, AL Major: Therapeutic Recreation

Clayton State University, Morrow, GA PMP Certification Course